Free eBooks for download

Modern Business Requires Modern ITSM

Industry analyst Stephen Mann guides you through the 7 key ITIL-aligned changes your IT organization must make to achieve modern IT service management.

Digital Transformation & Enterprise Service Management (ESM)

This eBook discusses what back-office digital transformation is, the best approach for transformation success, how ESM can be a platform for back-office digital transformation, how to create the business case for it, and the key factors for ESM success.

Buyer’s Guide to Enterprise Service Management Products

Digital Strategist Susan Salgy helps you choose the tools that are right for your organization. It provides an overview of ESM’s value proposition and explains the important market trends to consider as you weigh your ESM options. It steps you through seven key considerations, including executive sponsorship, organizational culture, and process readiness, that will help you find the kinds of projects and products that are most likely to help you deliver a win, given your organization’s current state of ESM maturity.

What is ESM?

This video introduces to Enterprise Service Management (ESM), what it is and why you should care.