RealIT Offers the Next Generation ITSM-SaaS

Are you happy with the IT Service Management you have? Are you working with many different software to handle tickets, incidents, changes, problems, and assets in your IT Department? Is the solution you have expensive, time consuming, and obsolete? Are you looking to reduce cost and become more efficient?

RealIT offers you the leader solution for IT Service Management as SaaS (Software as a Service), SMAX – Service Management Automation Next Generation, by Micro Focus. Our ITSM is hosted in one of the most trustable Canadian Data Center, and ready to benefit your company.

Here are the five most important benefits of SMAX as a service for you:

• Subscription-based with minimal initial capital cost, which sets SMAX up to become the lowest upfront investment solution among all service management vendors for enterprises. This will further decrease the SMAX TCO.

• Faster time-to-value from faster implementations and no need to deploy SMAX by yourself. You can start using SMAX’s out-of-the-box automated processes and build your workflows - codeless - from day one.

• Stressless upgrades with immediate access to the latest functionalities. Micro Focus will maintain SMAX and upgrade it each quarter so you can always leverage the latest innovations immediately; plus, SMAX configurations are codeless so upgrades of your configurations will be seamless.

• No vendor lock-in, as SMAX is a container-native application with true multi-tenancy capabilities. SMAX customers can easily switch from on-premise to SaaS or public cloud, or vice versa, or simply request to get their tenant data and configurations exported when moving to a third party.

• AI-driven service management without operational complexity, as SMAX SaaS has embedded and configured AI and machine learning into the core of the product. You do not need integrations with third-party products and your data is never analyzed by outside products.

 Why is SMAX-SaaS better than any other competitor?

• Machine learning embedded and configured into the core of the product without additional charge

• Auto-categorization of tickets and automated analysis of incident patterns

• A Smart Virtual Agent that understands natural language to reduce service desk cost and provide end-users with instant resolutions

• Automatic knowledge article creation

• Entirely codeless configurations that drastically speed up implementation times and upgrades, SaaS customers will always be upgraded to the latest version

• A simple subscription model that allows transparent, flexible, and scalable payments

Servie Management Automation Next Generation Features

Get a high-end technology instead of an old witch dressed like a princess.

• Analytics-driven smart service desk with out-of-the-box support for all key processes to increase service quality

• Built-in machine learning drives intelligent knowledge delivery, fast issue resolution, and decreased ticket volume for high productivity

• Self-service, social collaboration and automation provide a superior user experience and reduce manual error-prone work

• Superior user experience capabilities provided with mobile, virtual agent, smart email, and portal for everyone to benefit from.

 If you are not convinced yet, order your free 14-day trial or ask for a demo. With over 20 years expertise, we have the know-how to better serve your needs.