RealIT offers IT services that will help you improve and leverage your business
How can we help?
For Federal, Provincial or Municipal organizations, RealIT Management Inc. is listed under ProServices, TBIPS, SBIPS, and TSPS Supply Arrangements.
For private companies, do not hesitate to contact us directly.
End-to-End Services
Let our team take care of every step of the way so you can focus on your business. Our End-to-end services include implementation, training, and support that help you get the most from your deployed solutions.
Turnkey solutions
We will supply and manage the software license acquisition, product keys, installation, configuration, training, and support. We support all components that make up the solution, including any integration to your existing applications.
Modular architecture
Implement what your organization needs and expand the functionality as your business demands. Your investment in our technologies is protected due to their modular architecture. In addition to our main solutions we also provide:
Database and Storage Management
Data Center Management
Hybrid Cloud Management
Compliance Management
Project management
With over 20 years of practical experience, our Project Managers will ensure that your deployed solution keeps pace with your ever-changing infrastructure and business needs.
Process Improvement
Well understood processes and streamlined procedures are key to operational success. With our long history of implementing IT processes for more than 20 years, we can help your organization achieve operational excellence within a relatively short time.
Master your business requirements
Our extensive knowledge and experiences allow us to quickly uncover your true business requirements, from which, we can design or improve your operational processes.
Data driven workflows
We design and implement highly efficient workflows that behave according to input data. Your organization can benefit from our field tested design principles which produce highly effective workflows for IT Infrastructure Monitoring and IT Service Management requirements.
Integrate where applicable
Businesses need data integration and process automation to operate at high efficiency. We have the depth and breath of programming skills that would allow us to seamlessly integrate with your existing systems.
Custom Training
Customer training and support shouldn’t be an afterthought. Happy customers come from excellent service and are our best champions. We provide a full range of support options and training to your users based on your implementation, not generic training.
Just-in-time training
Training your users at key points in the project promotes better knowledge retention. This ensures that users have proper knowledge of the implemented solution just prior to production release.
Custom content
Our training materials cover topics that are relevant to your deployment. This results in reduction of classroom time while providing better knowledge transfer to your team. In addition, we provide customized training solutions, using existing or newly created material tailored for your business needs.
Flexible schedule
We offer on-site, online, and at our premises instructor-led training to meet even the most demanding schedules.
Feature Enablement
Too often, companies only use a fraction of the functionality available with the deployed solutions. We can help your organization fully utilize the features that you already own. As a result, your organization can avoid implementing multiple solutions with overlapping functionality.
Hidden treasures
There are many reasons that project Phase 2 never materialized, leaving features and functionality that are useful but unimplemented. As time goes by, these become out of sight and our of mind as if they were never there. We can help your organization reap the benefits of these so called hidden treasures.
Outdated software
Stuck on an older version running on an unsupported OS? RealIT is here to help.
Our proven upgrade methodology can bring your system to the latest version while retaining your current configuration and customization. This can save your organization both time and money in modernizing your tool sets.
Too many tools
We assess and provide a tool-gap analysis, which highlights overlapping and gap areas in your deployed tool set. You can use this analysis to consolidate your tools and to focus on areas that need more coverage. As a result, your organization can reduce its operating costs and enhance its IT infrastructure management capabilities.
Support Services
We provide support for all components that were part of the deployment, including integration and customization. In addition, our Premium Support can provide you with peace of mind when it comes to the administration and maintenance of your deployed solution.
RealIT is an authorized support partner for both Micro Focus and OnSolve solutions.
Technical support
We provide solution-based support services, including all related customization and integration. This is especially valuable when our team also deployed the solution.
SW updates
Get access to software patches, hot fixes, and latest software versions for all Micro Focus software solutions.
Contract & license management
We manage all your renewal contracts and licenses in one place to ensure renewals are completed on time and license keys are kept in at safe place.
Product upgrade
Retain your configuration and customization settings and keep your solution current by leveraging our product upgrade services.
System Administration
Remote or on-site system administration services to keep your deployed solutions in optimal operational state.