Smarter IT Operatons and Modern IT Service Managment
Empower your business with the leading ITSM IT Service Management and ESM Enterprise Service Management solution, delivered as SaaS Software as a Service
Service Management Automation X (SMAX)
Simplify Service Desk Use
Satisfy employees and let them get back to work easily and faster with a consumer-like service experience.
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Manage IT assets
Manage assets throughout their lifecycle benefiting from SMAX’s modern user experience.
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Smart Analytics
Achieve better efficiency of your operations with dashboards and hundreds of pre-built reports.
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Benefit from a SaaS solution
Lower TCO
Subscription-based with minimal initial capital cost, decreasing your Total Cost of Ownership by up to 70%. No additional equipment or software is required.
Fast Implementation
From day one, you can start building your codeless software workflows using the out-of-the-box automated processes.
Experience Innovations
Gain instant access to the latest functionalities. RealIT will maintain all SaaS upgrades so that you can always leverage the latest innovations.
See what IT research organizations are saying
The Forrester Wave™: Enterprise Service Management
Forrester Research
“SMAX has evolved to expand the scope of services beyond IT and integrate further intelligence into the service delivery lifecycle. Micro Focus provides one of the most intelligent service management platforms currently available, including uniquely advanced automated change risk scoring and proactive change optimization suggestions. It also supports proactive knowledge creation suggestions, incident correlation, suggested incident resolution, and a virtual agent. Deployment is via a fully containerized solution, one of only a few in the ESM space”.
IDC MarketScape Worldwide IT Service Management
International Data Corporation
“The Micro Focus Service Management Automation X (SMAX) containerized platform is a reimagining of the original Service Anywhere toolset with modern architecture and a focus on collecting and labelling data to enable the creation and continuous operations of discrete artificial cognitive skills (AI/ML). Micro Focus has combined this reimagining with a simplified licensing scheme and a full spectrum of ITSM asset, change, incident/request, and problem management capabilities.
Customers cited SMAX's flexibility, rapid implementation, and data integration as key features of interest, along with the rapid pace of new AI skills being brought to bear in practical scenarios.
The strong AI focus of the SMAX suite suggests that the company will rapidly develop the ability to manage opportunities (business value emerging from the chaotic work environment) as well as incidents/requests”.
Success Cases
Desjardins Group
“Basically, Service Manager allows IT to effectively administer our service lifecycles from end to end, which increases efficiency dramatically”
- Trung Quach, IT Director Desjardins Group
Allied Motion
“Our IT organization works much more efficiently, and requests are closed faster. Our user community is very satisfied with the service, and we know that as we implement further SMAX capabilities, this will only improve.”
- Daniel Capeleiro, IT Technician Allied Motion
See what people are saying about RealIT
“We have partnered with RealIT for IT Consulting Services since 2005 and would highly recommend them for their extensive turnkey solutions, that are customized to meet your unique business and customer drivers.”
— Bruce Clemmer
“The real measure of quality work is the value an organization brings to the table. RealIT Management Inc. lead by Edward Pham is one of those organizations that helped us implement an ITSM solution that met and exceeded all our needs. The team approach, superior competency in their resources and ability to prioritize for a timely implementation lead us to engage in an ongoing support contract. It was an excellent decision as we engage in successful new project work not only with the ITSM tool but with MS Exchange, Blackberry, and various other solutions”
— Bob Belanger
