In the era of solutions deployment, where many products from different vendors work in cooperation to provide a set of management functions, it only makes sense to have a support solution that can span these different products rather than point-product support services.
Levels of Support
We are authorized by Micro Focus to provide support and are conveniently located in the heart of the National Capital Region. We have three main levels of support:
- Bronze Level
- Silver Level
- Gold Level
Our Solutions Support Services
- On-site visits where we review your operations and recommend improvements targeted to your business needs.
- On-Going sharing of knowledge on product updates, new functionality, and patch analysis
- Phone or email support.
- Product License Administration.
- Software upgrade and technical support for our Solutions
- Enhanced problem ownership and reduced resolution time.
- Constant evolution of network management solutions to better serve your business needs.
Our Capabilities - Micro Focus Enterprise
- Event Correlation Services (NNM and OVO)
- Network Node Manager (Windows, Micro Focus-UX, Solaris, and Linux)
- Operations Manager (Windows, Micro Focus-UX, and Solaris)
- Performance Agent and Manager
- Performance Insight
- Service Manager
- Asset Manager
- Application Lifecycle Management
- And much more
Our Capabilities - Mir3
- TelAlert 6e or 7 Advanced
- Intelligent Notification
Our Capabilities - Databases/Web Servers/OS's
- Oracle RDBMS 11.x, 12.x and higher
- IBM DB2 10 and higher
- Microsoft SQL Server 2008 and higher
- Microsoft ISS 7 and above
- Apache Tomcat 7 and above
- Micro Focus-UX 10.x, 11.x and above
- Solaris 10, 11 and higher
- Windows 2008, 2012 Server or higher